Last Updated 30th April 2018
This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by Ortera® trading as Tutorially™. It applies to information we collect about:
If you have general questions about your account please contact our support team at http://www.tutorially.co.uk/contactus. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at [email protected]. You can also write to us at:
Information Governance department
27 Old Gloucester Street
The data controller of your personal information is Ortera® Limited which also provides the service to you. Please note that if you contact us to assist you, for your safety and ours we may need to record calls between us and authenticate your identity before fulfilling your request.
We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which includes:
Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as mobile devices, hardware such as VoIP Phones or desktop applications). This information includes:
Information from other sources: We might supplement the information described above with information we obtain from other sources, including from both online and offline data providers. Such supplemental information could include demographic data, interest based data, and Internet browsing behaviour.
When someone visits Tutoriall™ we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
We use information to provide, analyse, administer, enhance and personalise our services and marketing efforts, to process your account creation, your orders and your payments, and to communicate with you on these and other topics. For example, we may use information to:
We use a third-party provider, Jack Enterprises, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.
We use a standard WordPress service to collect anonymous information about users' activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic's privacy notice.
We disclose your information for certain purposes and to third parties, as described below:
Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.
You may also choose to disclose your information in the following ways:
You must be 18 years of age or older to subscribe to Tutorially™. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to use our service. While individuals under the age of 18 may use the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.
A parent may register with Tutorially™ and subsequently enrol his or her child(ren) for the purpose of booking lessons and participating in the service. In so doing, the parent assumes responsibility for any data provided, as well as retaining all responsibility with regard to the conduct of the child(ren) within the service as the primary registered user.
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.
We do not sell, trade, or rent user or subscriber personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers. We may use third party service providers to help us operate our business or administer activities on our behalf. We may share your information with these third parties as part of our business operations.
We treat your end user data with the greatest respect and will never share it with another user of Tutorially™, with the exception of any data you may make publically available for the purposes of conducting your business. Individuals, be they tutors or students, can create Tutorially™™ accounts which they then use within the service as they see fit, therefore, these users may receive communications from different companies and individuals that are also using Tutorially™ A company or individual with a Tutorially™ account will only have access to the data within their own profile and lesson schedule, as well as contact information for any person with whom they may be connected, and any information that any user of Tutorially™ may have specified be publically available for the purposes of using the service.
Our Software services are Cloud Hosted within the EU, with Amazon Web Services (AWS) providing our underlying infrastructure. All our data is encrypted at rest, and traffic from an Internet browser is always HTTPS, providing encryption in transit. We take data security extremely seriously, and all Ortera® staff are UK based. Access to systems holding sensitive data is undertaken via systems that are kept up to date in terms of security patches and anti-virus software. Unless requested to remove customer data, we will retain it for up to five years.
We do not know the passwords of users registering with our services, only providing a means to reset via a registered email address. It is the responsibility of the users of our services to set appropriately secure passwords, and to keep them secure. Ortera® will not be considered liable for any unauthorised access to a user application account by means of an insecure password.
We use several third-party providers, including Swipe and PayPal, to manage payments. Ortera® and Tutorially™ do not gather, process or retain any data in relation to user payments, we simply facilitate the connection between the user and the payment company. You can read Stripe’s terms here, and PayPal’s here.
We use a third-party provider, Jack Enterprises to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Jack Enterprises for three months. It will not be shared with any other organisations. Any comments on social media posts, or those resulting from shares of our posts, are the responsibility of the users making those interactions. Should you provide a review of our service, published anywhere on the Internet, you grant us permission to reuse it in full, or in part, at our discretion.
When you call Ortera® or Tutorially™ we collect Calling Line Identification (CLI) information. We use this information to help improve efficiency and effectiveness.
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
If you use the Messaging service we will store the content of your messages as well as your user details. This information will be retained for two years and will not be shared with any other organisations.
You can request a transcript of your LiveChat sessions, though they remain available with the system you used to facilitate the messaging session.
Should we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the need to know principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Ortera® offers various services to the public, of which Tutorially™ is one. We use a third party to deal with some publication requests, but they are only allowed to use the information to send out the publications.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
Public electronic communications service providers are required by law to report any security breaches involving personal data to the ICO. Ortera® are registered with the ICO, and comply with all relevant obligations.
If you suspect your data has been compromised, please change your password immediately and contact us as soon as possible. We will ensure your data is secure and investigate any matters brought to our attention. We will keep you informed throughout.
This privacy notice does not cover the links within Ortera® managed sites and systems linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Tutorially™ service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you may cancel your use of the Tutorially™ service.